1. Information We Collect

We may collect and process the following types of personal data:

Name, email address, phone number

Account and login information

Payment information (processed securely by third-party providers)

Website usage data, IP address, browser type, and device information

Any information you voluntarily provide through forms or communications

2. How We Use Your Information

We use your data to:

Provide and manage our services

Respond to enquiries and customer support requests

Process payments and transactions

Improve our website, services, and user experience

Send service-related communications and updates

Comply with legal obligations

3. Legal Basis for Processing

We process personal data based on one or more of the following:

Your consent

Performance of a contract

Legal obligations

Legitimate business interests

4. Data Storage and Security

Your data is stored securely using appropriate technical and organisational safeguards. We take reasonable steps to protect personal information from unauthorised access, alteration, or disclosure. Data is retained only for as long as necessary for its intended purpose or legal requirements.

5. Data Sharing

We do not sell your personal data. We may share your information with:

Trusted service providers (hosting, analytics, payment processing)

Legal or regulatory authorities where required by law

All third parties are required to handle data securely and lawfully.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve functionality and performance

Analyse website traffic and usage patterns

Enhance user experience

You can manage or disable cookies through your browser settings. Continued use of the website indicates consent to our use of cookies unless disabled.

7. Your Rights

Under UK data protection law, you have the right to:

Access your personal data

Request correction or deletion

Object to or restrict processing

Request data portability

Withdraw consent at any time

To exercise your rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content and encourage you to review their policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, contact:
Velocity Lab
Email: [email protected]
Registered Address: COMPANY REGISTERED ADDRESS